Advertisement
in-feed
Your role
As the Data & AI Ops Lead, you will be responsible for the strategic design, implementation, and operational management of the ServiceNow CMDB, data, and AI Ops capabilities. This leadership role is central to establishing a single source of truth and driving operational intelligence across a complex, multi-domain telecommunications environment.
In this role you will play a key role in:
- CMDB and data governance
- Platform implementation
- AI Ops enablement
- Integration and enrichment
- Operational intelligence leadership and collaboration
Your profile
Required experience:
- Experience with ServiceNow CMDB, CSDM, Discovery, Service Mapping, and Event Management
- Expertise in data governance, data quality management, reconciliation, and CI lifecycle management
- Proven experience implementing AIOps use cases such as event correlation, service impact analysis, and automated remediation
- Ability to build operational dashboards, KPIs, reports, and service health views using tools such as ServiceNow Performance Analytics
- Experience integrating data from monitoring platforms, OSS systems, and cloud environments
- Experience with other OSS/AIOps platforms such as Netcracker and ElasticSearch
- Familiarity with graph databases, vector databases, and knowledge graphs
- Experience with data streaming and processing platforms such as Kafka and Google BigQuery
Preferred certifications:
- ServiceNow Certified Implementation Specialist in Discovery, Service Mapping, or Event Management
- ITIL 4 Foundation
- Certifications in data governance, AI/ML, AIOps, or major cloud platforms such as Azure, AWS, or GCP
- Observability platform certifications such as Splunk, Dynatrace, or Datadog
What Capgemini offers
- Open access to digital learning platforms
- Active employee networks promoting diversity, equity, and inclusion
- Disability Confident Employer Level 2 status and inclusive recruitment practices
- Security clearance requirements including BPSS, Security Clearance, or Developed Vetting
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner with over 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions across strategy, technology, design, engineering, and business operations.