Customer Solution Manager (Telecom, E2E, Fixed IMS)

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help innovative companies unleash their potential through R&D and engineering services.

Our client is committed to innovation and technology leadership across mobile, fixed, and cloud networks. The team creates value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models.

Within the CNS S&C Market Services Europe organization, the customer-centric technology team includes Customer Architects and Customer Technical Project Managers who own the technical success of complex project service deliveries and act as technical interfaces toward customers.

Responsibilities

• Lead and direct technical functions, including the Analysis & Design group and the Integration, Verification & Validation group.
• Verify end-to-end quality of service and solution stability, ensuring project KPIs remain within contract definitions.
• Advise on customer network evolution and pursue project up-scopes.

Requirements

• Experience in end-to-end solution management or system integration, preferably in telecommunications.
• Knowledge of Fixed IMS and telecom protocols.
• Strong skills in testing, validation, and KPI/performance monitoring.
• Ability to lead technical teams and manage complex technical streams.
• Strong analytical and customer-facing communication skills.

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage and more than 420,000 team members in over 50 countries.