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Choosing Capgemini means choosing a company where you will be empowered to shape your career, supported by a collaborative global community, and able to help leading organizations unlock the value of technology while building a more sustainable and inclusive world.
Your role
- Serve as SME and primary escalation point for complex orders, credit topics, and delivery issues.
- Handle advanced order validation, special commercial terms, and financial approvals.
- Coordinate priority deliveries with Logistics and resolve high-impact operational issues.
- Oversee documentation quality for complex transactions and ensure audit readiness.
- Monitor high-risk receivables and support Finance in resolving disputes.
- Lead stock analysis and align with Sales and SCM on inventory optimization.
Your profile
- Good command of spoken and written English and French, with a minimum B2 level.
- 1–3 years of experience in Customer Service and Order Management.
- Strong O2C, SAP SD, and international trade expertise.
- Excellent problem-solving and stakeholder management skills.
- Ability to drive process improvements and support team development.
- High ownership, accuracy, and decision-making capabilities.
What you'll love about working here
- Flexible and dynamic work environment involving teams spread across different global locations.
- Communities with shared interests and identities that advance diversity, equity, and inclusion.
- Access to training programs and platforms, including Pluralsight, Harvard, and Coursera content.
- Attractive benefits package including meal tickets, medical services, Benefit Online, and an Employee Share Option Plan.
Capgemini Romania is an equal opportunity employer. Equality and dignity are promoted throughout recruitment and employment, with offers and promotions based on performance, competence, and ability.
About Capgemini
Capgemini is a global business and technology transformation partner helping organizations accelerate their digital and sustainable transitions. The group has 340,000 team members in more than 50 countries, over 55 years of heritage, and reported 2024 global revenues of €22.1 billion.