Customer Process Management Internship

Mercedes-Benz Cars Middle East FZE

Dubai, United Arab Emirates (Hybrid)

Job Type Full-time

Experience Internship

Posted 15 hours 43 minutes ago

Hybrid Internship Level

Your Purpose

We are looking for a highly professional, motivated and dedicated candidate to join our Regional Logistics Center. The Customer Process Management Intern will be involved in accomplishing and controlling all the daily Customer Process activities including the entire invoices and shipping documents as well as all necessary measures for data processing in the available systems with the objective of accurate documentation of incoming and outgoing flow of goods in RLC.

Enter and follow up customer’s orders and shipments for General Distributors (GD) in the Middle East. Arrange for invoices and proper shipping documents. Settlement of claims and update information in system. Coordinating external service providers regarding shortest possible order-processing and transportation times. Further development of the existing reporting of Backorder status to General Distributors. Setting up special processes for smooth flow of in-house procedures.

Your Responsibilities

Fulfilment of Customer Orders

Process customer orders and follow up on special-handling parts.
Process One Time Deal (OTD) orders with agreed prices and follow up.
Escalate backorders.

Complaint Management and Claim Settlement

Process claims.
Coordinate with other departments on claim-related matters.
Process credit or debit notes based on the merits of the claim.

Invoicing Procedures and Export Documentation

Prepare the necessary invoices to be dispatched with the goods.
Prepare supporting export documentation.

Backorder Management

Permanently monitor customer backorder levels.
Update General Distributors about the backorder situation and delivery times.
Escalate parts required urgently.
Inform General Distributors about critical and bottleneck parts.

System Maintenance

Update and correct prices in the system.
Create parts in the system.
Inform customers about system-cancelled line items.
Re-order backorders to GLC based on the order type.

Your Profile

Minimum Bachelor's degree in Business Administration or a similar field.
Superior knowledge of all Microsoft Office applications, especially Microsoft Excel, PowerPoint and Word.
Willingness to learn about the interaction and processes of RLC with GLC, and with the General Distributors.
Team-oriented, motivated, reliable and dedicated, with the ability to add value to the team.
Fluent in spoken and written English, preferably including technical English terms. Arabic and German are a plus.