Your role
As a Bilingual Technical Support Engineer, you will be the vital link between our clients and our technical solutions, providing exceptional customer service while solving complex technical issues. You'll work in a dynamic environment where your bilingual skills and technical expertise will be highly valued.
In this role you will play a key role in:
- Providing first and second-level technical support to clients in both English and Spanish, troubleshooting hardware, software, and network issues
- Documenting support activities, maintaining detailed records of issues and resolutions in our ticketing system
- Collaborating with cross-functional teams to escalate and resolve complex technical problems
- Identifying recurring issues and contributing to the development of knowledge base articles and support documentation
- Maintaining and improving customer satisfaction through professional, timely, and effective communication
Your profile
- 1-4 years of experience in a technical support role preferred; entry-level candidates with strong technical aptitude are also encouraged to apply, and internship experience is valid
- Advanced professional English language skills, with fluency in both written and verbal communication
- Technical knowledge in networking, hardware, and software troubleshooting
- Customer-oriented mindset with strong problem-solving abilities
- Availability for a hybrid model in Bogotá, 2 or 3 days per week, Monday to Friday
What you'll love about working here
Empowering environment: Autonomy and goal setting are among the top scores with 8.4+ ratings in monthly employee feedback Pulse.
Continuous feedback: Capgemini takes a human-centric approach to foster growth and performance. Its performance management tool GetSuccess enables continuous feedback, quarterly check-ins with managers, and ongoing performance discussions.
Free access to learning platforms: Employees receive access to learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google, and others.
Digital campuses and academy: The engineering academy offers more than 60,000 hours of training, alongside digital campuses focused on GenAI, data, and sustainability.
Career acceleration programs: Employees receive career support through programs such as Connected Manager.
Job Description - Grade Specific
Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients' needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straightforward situations and generates solutions. Contributes in teamwork and interacts with customers.
Ref. code: 577909
Posted on: Oct 15, 2026
Experience Level: Experienced Professionals
Contract Type: Permanent
Location: Bogota, CO
Brand: Capgemini Engineering
Professional Community: Manufacturing & Operations Engineering