Converse Retail Lead – 40 Hours – Mallorca

Become part of the Converse Team

Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination.

As our Retail Lead and a member of the Converse Leadership Team, you will assist the Store Manager in achieving sales and profitability targets and provide direction to other store employees. You will help ensure long-term business growth by providing outstanding merchandising and customer service support within the Converse Store.

Operational and Merchant Excellence

• Ensure consistent execution of operating and merchant standards.
• Open and close the store according to operating procedures and standard processes.
• Partner with the Store Manager to ensure that visual merchandising, promotions and markdowns are completed within guidelines and on time.
• Follow shipment standard processes and policies.
• Ensure employees are cross-trained as appropriate in footwear, apparel, equipment, cashiering and back-of-house operations.

Customer Service

• Act as a Converse Brand Ambassador and lead by demonstrating the STARS MANTRA daily.
• Consistently communicate financial objectives and critical metrics such as daily goals and hourly readings.
• Mentor and encourage team members to reach performance goals.

Financial Performance

• Assist in delivering the financial budget.
• Contribute to store financial performance through efficiency in sales, revenue and shrinkage metrics, including conversion rates, UPT and ADPTs.

Qualifications

• Passion for Converse and the fashion, apparel and footwear industry.
• Experience in retail and/or leadership positions.
• Very good command of written and spoken English.
• Experience and competency in delivering exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work shifts and weekends.

Converse celebrates self-expression, individuality and the freedom to create and grow professionally.