The Control Room Supervisor is a member of the leadership team responsible for launching and managing the adidas ecommerce and retail Distribution Center. This role supports scalable growth by optimizing distribution center operations, improving operational metrics, refining processes, and removing waste.
The successful candidate will bring strong business judgment, supply chain experience, analytical capabilities, collaborative communication skills, and a proven track record of delivering results. The position requires effective people management, attention to detail, prioritization, and the ability to work autonomously and collaboratively in a demanding environment.
Key Responsibilities
- Manage a specific functional area in the Distribution Center and be accountable for productivity, quality, and service-level targets.
- Train, manage, and develop Control Room associates.
- Maintain full working knowledge of WCS, WMS, and support platforms.
- Manage collection, reporting, and feedback for operations functions using SAP, Excel, WMS queries, Power BI, and SCI reporting.
- Troubleshoot and solve operational issues throughout the warehouse, escalating to senior management and support staff when appropriate.
- Analyze operational data and Warehouse Management Systems to recognize trends in order and product flow.
- Report on operational metrics related to productivity, quality, and safety.
- Provide clear direction to the shop floor on execution and prioritization to achieve customer delivery expectations and distribution center metrics.
- Communicate closely with shop floor operations to respond to situations that could affect building flow.
- Align with key stakeholders on special requests and operational impacts and reassess expectations as needed.
- Maintain OSHA safety standards, including reporting accidents, injuries, damages, and potential safety threats.
Key Relationships
Interface with the Distribution Director, Transportation, Distribution Supervisors, Managers, and Associates.
Knowledge, Skills and Abilities
- Ability to speak, read, write, and comprehend English.
- Strong analytical and data manipulation skills.
- Proficiency with Microsoft Office applications.
- Experience operating in high-volume ecommerce operations.
- Strong interpersonal and oral and written communication skills.
- Ability to interact effectively with associates and senior distribution center management.
- Ability to meet critical deadlines with strong planning and organization skills.
- Ability to walk and stand extensively on hard surfaces.
Minimum Qualifications
Bachelor’s degree and three or more years of related industry experience.
adidas celebrates diversity, supports inclusiveness, and encourages individual expression. The company is an Equal Opportunity Employer and provides reasonable accommodations throughout the recruitment process.
Benefits
adidas offers medical, dental, vision, prescription drug, adoption, surrogate and fertility support, disability, life and AD&D insurance, a 401(k) plan, Stock Purchase Plan, education assistance, paid parental leave, flexible time off, paid holidays, Service Time Off, and annual bonus eligibility.
The working location is Wilkes-Barre, PA. The shift is Monday through Friday, 2pm to 10pm.