Role Purpose
Own the end-to-end business performance of an assigned cluster of franchise-operated stores by delivering commercial growth, operational excellence, brand compliance, customer experience, and people development. Drive productivity, profitability, and portfolio optimization while partnering with franchisees and cross-functional teams to position the cluster as the market leader within the assigned geography.
Key Responsibilities
- Own sales, profitability, productivity, and overall business performance of the assigned cluster.
- Drive sales, like-for-like growth, gross margin, conversion, ATV, UPT, ASP, sell-through, and sales productivity.
- Identify opportunities for new stores, relocation, resizing, expansion, renovation, consolidation, and portfolio optimization.
- Ensure consistent execution of brand standards, visual merchandising, retail SOPs, and customer service expectations across franchise-operated stores.
- Build strong partnerships with franchise partners and improve franchise capability, operational efficiency, and profitability.
- Drive inventory productivity through sell-through, stock availability, size availability, and ageing management.
- Coach and develop Store Managers, driving performance management, succession planning, employee engagement, and capability development.
- Drive cluster profitability through expense management and productivity improvements.
- Partner with Merchandising, Training, Visual Merchandising, Store Development, IT, and franchise partners.
- Ensure adherence to company policies, statutory requirements, audit standards, and asset protection guidelines.
Skills and Competencies
- Strong commercial acumen and a business ownership mindset.
- Advanced proficiency in Microsoft Excel and Microsoft PowerPoint.
- Strong analytical, problem-solving, planning, stakeholder management, communication, and influencing skills.
- Proven ability to lead, coach, and develop high-performing retail teams.
- Self-driven, proactive, execution-focused, and highly accountable.
Experience and Qualifications
- Graduate degree in Business, Retail Management, or a related discipline; MBA preferred.
- 5–8 years of retail experience, including at least 2 years of multi-store or cluster management experience.
- Experience managing franchise-operated stores preferred.
- Experience in sportswear, footwear, fashion, lifestyle, or premium retail desirable.
Additional Information
Reporting to the Area Manager / Key Account Manager. The position is based in Gurgaon, Haryana, despite the system displaying Chandigarh, and requires extensive travel within the assigned territory with willingness to relocate within India based on business requirements.
Adidas promotes a winning culture grounded in courage, ownership, innovation, teamplay, integrity, and respect, with a strong commitment to diversity, equity, and inclusion.