Client Operations Officer, Investment Management Services (FAM) M/F

What is the opportunity?

The Investment Management Services team at CACEIS Malaysia provides critical middle- and back-office support to asset managers and institutional clients, ensuring accurate trade processing, position keeping, cash management, corporate actions, and regulatory reporting across multiple asset classes.

The Client Operations Officer supports the daily processing of transactional data flows within the Flow Acquisition Monitoring (FAM) team. This role manages routine operational tasks, addresses data discrepancies, and collaborates with stakeholders to ensure trade accuracy and operational efficiency.

The FAM team monitors, validates, and maintains the integrity of incoming instruction feeds from upstream sources. It detects and resolves trade anomalies or interruptions and collaborates with business units, IT, data engineering, and support functions to ensure data quality and mitigate operational risk.

Region: APAC
Working hours: 9:00am–6:00pm (Malaysia time)

What will you do?

• Perform operational processing activities within assigned queues to ensure accuracy, completeness, and timely availability of transactional and operational data.
• Execute operational controls, validations, and monitoring checks in accordance with documented procedures.
• Monitor data feeds and integrations across assigned client accounts and report exceptions or failures.
• Identify, investigate, and resolve routine breaks, anomalies, or processing issues across upstream and downstream systems.
• Support incident handling by providing information, analysis, and follow-up actions.
• Liaise with IT and support teams regarding system alerts, processing issues, or automation failures.
• Update operational trackers, logs, and status reports.
• Act as the first-line operational responder for FAM instruction-flow interruptions.
• Investigate issues related to instruction receipt, validation, and downstream handoff, escalating when required.
• Coordinate with stakeholders and provide status updates through issue resolution.
• Support cross-location operational activities by sharing investigation findings and follow-up actions.

Qualifications and experience

• Bachelor's degree or equivalent in Investment Management, International Business, Business Administration, Actuarial Science, or a related field.
• 0–2 years of experience.
• Ability to investigate, resolve, and escalate data anomalies and operational issues.
• Ability to handle high-volume, time-sensitive data environments.
• Understanding of flow acquisition systems, upstream trade feeds, STP, data-flow monitoring, and exception management.
• Experience in financial services or related industries is preferred.
• Familiarity with trade lifecycle processes and data quality controls is advantageous.

IT tools and languages

Experience with OLIS, CID, CTB, Bloomberg, or SWIFT is advantageous. English is required.

About CACEIS

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. It offers execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing, and issuer services across Europe, North and South America, and Asia.