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Choosing Capgemini means choosing a company where you will be empowered to shape your career, supported by a collaborative global community, and able to help organizations unlock the value of technology.
Your Role
We are seeking an experienced NICE CXone Development Lead to provide hands-on technical leadership, solution design, and delivery ownership on the NICE CXone platform.
- Own technical architecture, detailed design, and development on the NICE CXone platform.
- Act as a hands-on subject matter expert and technical lead, contributing to configuration, scripting, and solution builds.
- Design and deliver end-to-end CXone solutions, including IVR and Studio call flows, omnichannel workflows, and CRM-embedded agent experiences.
- Define and drive technology roadmaps aligned with NICE best practices for scalability, performance, and security.
- Work with business, architecture, and delivery teams to understand requirements and design target-state solutions.
- Lead integration design and implementation, including CRM screen pops and REST-based integrations.
- Conduct code and configuration reviews to ensure quality, maintainability, and security.
Your Profile
- 8+ years of experience in CCaaS platforms, with a strong focus on NICE CXone.
- 5+ years of hands-on experience with NICE IVR and Studio scripting, WFM/WEM, reports and dashboards, and JavaScript or scripting within CXone.
- Experience with CRM-embedded CXone agents, screen pops, and customer journey integration.
- 2+ years of hands-on experience with REST/API-based CRM integrations.
- Strong understanding of AI/ML capabilities within NICE CXone and AI-led CX use cases.
- NICE Advanced Certifications preferred.
- Strong knowledge of Agile delivery, Jira, and Scrum.
- Excellent communication, documentation, and presentation skills.
What You’ll Love
Work on meaningful projects that use technology to solve real-world challenges while contributing to sustainability, inclusion, and digital equity.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner with over 420,000 team members in more than 50 countries. Capgemini Mexico is committed to a diverse and inclusive work environment.