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Purpose and overall relevance for the organization
Contributes to achieving or exceeding sales and KPI targets by building emotional connections with customers, living the brand values, serving customers, and carrying out store operations carefully.
Responsibilities
- Ensure correct payment processes, including careful handling of merchandise.
- Complete cash register closing procedures carefully.
- Clean all mirrors in the sales area, including fitting-room showcases, and cash desks before opening, where applicable.
- Maintain a clean and effective workstation, including replenishing bags, receipts, EC Cash supplies, and printer rolls.
- Know store and individual targets and actively work to achieve or exceed them using available store resources.
- Meet or exceed customer expectations and drive sales and brand awareness by applying appropriate elements of the customer mission.
- Build an emotional connection with every customer by acting as a passionate and enthusiastic brand ambassador.
- Maintain an appealing and pleasant environment in which customers enjoy shopping, with attention to visual merchandising, order, and cleanliness.
- Follow store rules and procedures and maintain a safe working environment.
- Complete sales quickly and accurately and follow cash-security guidelines, where applicable.
- Work productively and respectfully with team members to achieve or exceed store goals.
- Complete all required training programs and apply the learning successfully at work.
- Demonstrate continuous willingness to learn and use development opportunities to improve performance.
- Use Endless Aisle, where applicable, to inform customers about online ordering and sales options and provide product descriptions or customer feedback using the tablet.
- Monitor Click & Collect orders and reserve, pack, and hand them to customers in store, where applicable.
Primary contacts
- Customers
- Colleagues and supervisors
Required education and experience
- 0–3 years of retail experience.
- Training as a salesperson is desirable.
- Preferably 1–2 months of experience in sports and/or fashion retail.
- Basic English skills.
- Basic spelling and arithmetic skills and communication ability.
Culture
adidas promotes an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion as part of its culture and talent processes.