Job Overview
Atos is seeking a Business Process Consultant to partner with customers to analyze and improve business processes, ensuring alignment with organizational objectives and ServiceNow best practices. The role involves eliciting and documenting business requirements, advising on solution approaches, and supporting delivery cycles to ensure successful implementation of business-driven solutions.
Key Responsibilities
- Manage and facilitate client workshops to define as-is and to-be processes with sponsors, stakeholders, and subject matter experts.
- Communicate effectively with stakeholders at all levels within the customer organization.
- Work closely with the Project Manager to support delivery within agreed timelines and budget.
- Rationalize complex information and clearly articulate user needs for technical and non-technical audiences.
- Develop documentation for Agile and Waterfall engagements, including functional specifications, gap analysis reports, process flow diagrams, and user stories.
- Ensure user stories are fully understood and contain clear acceptance criteria to support development and testing.
- Perform initial backlog refinement activities, including prioritization and estimation support.
- Act as a bridge between business and technical teams to resolve business and technology challenges.
- Support sprint planning, execution, reviews, and retrospectives.
- Assist teams in defining test scenarios and support User Acceptance Testing, including defect documentation and enhancement tracking.
- Facilitate backlog refinement sessions to prioritize enhancements and defects while minimizing scope creep.
- Prepare training materials and deliver train-the-trainer or end-user training sessions as required.
- Promote continuous process improvement through process metrics, KPIs, and dashboards.
Your Expertise
- BA/BS degree in IT, information systems, or a business-related field, or equivalent professional experience.
- 5+ years of experience in IT business process analysis and optimization.
Minimum Required Skills
- Primary focus on the ServiceNow platform.
- Strong analytical and business process optimization skills.
- Expertise in process modeling, requirements analysis, and functional documentation.
- Excellent written and verbal communication, workshop facilitation, and presentation skills.
- Strong stakeholder management and relationship-building skills.
- Ability to translate business needs into scalable ServiceNow solutions aligned with platform best practices.
- Solid understanding of ServiceNow platform capabilities and solution design principles.
Preferred Skills
- CMDB
- ITSM
- ITOM