Business Development Manager - Star Pubs - South West London

HEINEKEN has a long-held belief that pubs are an integral part of British culture and that well-invested pubs, run by skilled pub operators, can prosper and thrive. As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us bring out the best in the great British pub.

Part of that future is supporting our pub operators to grow sustainable businesses and play a positive role in their communities. None of this is possible without colleagues who care about people, account management, and delivering commercial results.

About the role

The region that you’ll cover will be within South West London, from Hounslow to Vauxhall and from Kensington, Fulham and Hammersmith down to Croydon, Carshalton and Sutton.

As a Business Development Manager at Star Pubs, you’ll manage around 33 pubs, working with a dedicated support team to build strong relationships with operators and lessees. Your role will be crucial in delivering a first-class retail experience and ensuring the success of our pubs.

This is a truly commercial generalist position. Other than key meetings, such as team meetings, you have the flexibility to plan your own diary and manage your work-life balance. You’ll work closely with a virtual team, including Pub Operations, Estates Managers, and the Property Team, to create and execute tailored business plans for each pub.

Responsibilities include recruiting new lessees and driving the letting of pubs, reviewing commercial terms, and rolling out brand and marketing initiatives.

A key part of your role will be owning the P&L for each pub in your portfolio. You’ll have direct responsibility for driving financial performance, managing costs, and ensuring profitability. Using your commercial acumen, you’ll identify opportunities to optimise revenue streams, increase efficiency, and deliver strong financial results across your pubs.

You’ll also have the freedom to design and implement innovative retail solutions that directly impact the consumer experience. With your solid understanding of retail or hospitality, you'll be empowered to take bold steps to enhance the customer journey and drive profitability.

While experience in the pub sector is a bonus, we’re equally open to candidates with a background in other industries who bring the same passion for customer experience and operational excellence.

What you’ll bring

• A proven track record in retail, hospitality, or business development.
• Strong experience with P&L management and driving financial performance.
• The ability to collaborate across functions, balancing commercial delivery with long-term partnerships.
• Strategic thinking, with the confidence to take bold decisions that grow profitability.
• Strong communication and influencing skills.
• A passion for creating exceptional customer experiences.
• Experience in the pub sector is a bonus, but candidates from other industries with the right commercial acumen and customer focus are encouraged to apply.
• A full UK driving licence is essential. Ideally, you'll have at least three months of professional driving experience, but full on-road driver training will be provided if needed.

Why join us?

At Star Pubs, part of the global HEINEKEN family, we believe in investing in our people and fostering a culture of collaboration and growth. This is a role where you can make a difference to both the business and the communities we serve.

The Good Stuff

• Salary of circa £55,000–£60,000 base, depending on experience
• Annual bonus
• Company car
• Meal and broadband allowance
• Company-funded private medical healthcare
• Double-matched pension contributions up to 10%
• 35 days’ holiday, with the opportunity to buy or sell days
• Quarterly allowance towards purchasing HEINEKEN ciders and beers, including low- and no-alcohol options
• Exciting career development opportunities
• Access to colleague networks supporting diversity and inclusion

Application

Please apply as soon as possible. Vacancies may close early when significant numbers of applications are received. Adjustments are available to support your application by contacting [email protected].

Who we are

Star Pubs is part of HEINEKEN UK. The vast majority of its 2,400 pubs are leased to small businesses and entrepreneurs, while around 200 operate on the Just Add Talent managed operator agreement. Its ambition is to bring out the best in the great British pub by attracting and retaining the best operators, investing to create great pubs at the heart of their communities, and providing licensees with market-leading insight and support.