Business Coordinator, Operation Support, Fund Administration (OPSU) M/F

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe.

As an Assistant Manager, OPSU, you will manage a team that is accountable to assist and support production and users, in particular by harnessing your expertise and providing training. You will be responsible for the continuous improvement of business processes and quality reporting, and will take charge of or oversee technical-functional topics related to the business line.

Region: Europe
Working hours: 9:00 AM – 6:00 PM

What will you do?

Project Management

• Write and/or assist with project management deliverables, including schedules, statements of requirements and test specifications.
• Support change management and training activities, including facilitating training, preparing materials and, where applicable, writing exams and answer keys.

User assistance and support

• Provide assistance and support to your team and other CACEIS units during one-off or recurring events, including new product or service implementations, complex portfolios, seasonal activities and temporary assignments.

Production tracking

• Monitor the proper integration of flows or production activities through appropriate applications.
• Handle corrective actions and alerts in the event of malfunctions.

Quality and management of business processes

• Administer and support knowledge bases and business-line documentation, including procedures, operating methods, processes and operational descriptions.
• Take responsibility for continuously improving processes and related procedures, including overseeing cross-functional actions where necessary.

What’s in it for you?

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits and competitive compensation.
• Leaders who support your development through coaching and management opportunities.
• A world-class training program in financial services.
• A collaborative culture where personal initiative and hard work are recognized and rewarded.

Qualifications and experience

• Bachelor Degree / BSc Degree or equivalent.
• Post-secondary education with an accounting or finance concentration, or equivalent.
• Typically 4–6 years of related experience in Fund Accounting processes and/or business application support processes.
• Minimum experience level: 3–5 years.
• Ability to propose improvements to organization, processes and tools to increase quality and performance or reduce risks.
• Ability to manage projects from start to finish within quality, cost and time requirements.
• Experience working with information system tools to modify or correct data and parameters in line with defined permissions and strategy.
• Ability to choose and implement teaching methods adapted to training content and format.

Skills and tools

• A sense of urgency and focus on excellent results.
• Flexibility and ability to cope with stress and pressure.
• Good organizational awareness, networking and client relationship skills.
• Computer literacy.
• Independent, confident, self-motivated, proactive and mature.
• Willingness to take on new challenges and work under pressure.
• Project management experience.
• VBA/Macro knowledge.

Language: English

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers services including execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.