What is the opportunity?
The Business Coordinator (BC) may assist and support production and users, in particular by harnessing his/her expertise and by providing training. He/she is responsible for the continuous improvement of business processes and their quality reporting. Finally, he/she takes charge of or oversees technical-functional topics in relation to his/her business line and as assigned by his/her manager.
Region: France
Working hours: 9AM to 6PM
What will you do?
Quality & management of business processes
- Administer and support all types of knowledge bases and documentation for the business line, including procedures, operating methods, processes and operational descriptions.
- Take responsibility for the continuous improvement of processes and related procedures, overseeing necessary actions.
- Monitor and enrich dashboards, quality indicators and reports.
- Be aware of applicable procedures, remain vigilant in the performance of duties and anticipate consequences for other CACEIS businesses and clients.
Production Tracking
- Monitor the integration of flows or production activities through appropriate applications and handle corrective actions and alerts where necessary.
- Perform production activities where applicable.
Project Management
- Write or assist with writing deliverables as a project manager or contributor, including project management, change management and training materials.
User Assistance and Support
- Perform functional administration for a data repository or applications in compliance with the defined strategy.
- Manage internal and external client requests and provide appropriate functional responses promptly.
- Assist and support the team and other CACEIS units during one-off or recurring events.
- Participate in ongoing employee training on production tools and business-line technicalities.
- Consolidate and analyse complex requests, responding within scope or directing them to appropriate teams.
Activities which may require advanced expertise
- Evaluate the technical impact of regulatory changes on the business.
- Acquire knowledge of the regulatory framework and internal directives, promote standard compliance procedures and report malfunctions.
Referent: Is the technical referent of the profession.
What’s in it for you?
- A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits and competitive compensation.
- Leaders who support your development through coaching and management opportunities.
- A world-class training program in financial services.
- A collaborative culture where personal initiative and hard work are recognized and rewarded.
Training and experience
- Bachelor’s degree or equivalent; a Master’s degree is an added value.
- Project management certification would be helpful.
- Knowledge of project management techniques, including budget, planning, resources and risks.
- Minimum 5–8 years of experience in the financial industry; the stated minimum experience level is 6–10 years.
What do you need to succeed?
Must-have
- Ability to work in English with any type of contact on complex topics.
- Punctuality and responsiveness.
- Ability to lead a project with analytical ability to investigate, anticipate, take initiative and drive projects through closure.
- Organization and methodical working habits.
- Cooperation and ability to work across functions.
Nice-to-have
- Ability to make informed decisions and defend, challenge or convince others.
- Ability to structure and conduct an end-to-end project approach.
- Ability to promote business transformation and anticipate evolving business-line needs.
- Innovation focused on operational sustainability and future performance.
- Ability to promote collaboration and build strong network relationships.
- Ability to coordinate internal and external stakeholders and monitor progress against objectives.
- Ability to allocate resources, measure performance and optimize objectives.
- Ability to manage budgets, analyse forecast-versus-actual gaps and produce dashboards.
About CACEIS
CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers services including execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.
All CACEIS job offers are open to persons with disabilities.