BOH Supervisor - Meadowdale

Purpose & overall relevance for the organization

• Manage product life cycles from entry to exit.
• Drive productivity of stock movements related to delivery receiving and transfers.
• Own the implementation and maintenance of Heart of House and stockroom layouts.
• Execute store operations with a focus on product and consumer service in line with the brand image.
• Use expertise and experience to provide feedback and coaching opportunities to subordinates and the store team.

Key responsibilities

• Be aware of store targets and actively work to meet or exceed them using all available resources.
• Use retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor.
• Model stockroom operations, ensuring processes are followed while providing feedback and suggestions to the line manager and store team.
• Promote accountability and transparency by ensuring teams follow policies and handle products with integrity.
• Use BI Reports to prioritize top sellers and Black Hole items to drive back-of-house productivity and move products quickly to the sales floor.
• Complete deliveries quickly and accurately while following stock protection procedures.
• Record and manage all stock movement into and out of the store through IC processes or Omnichannel.
• Work with the line manager to ensure adequate consumables are provided and highlight issues when required.
• Maintain inventory accuracy through cycle counts and controlled adjustments.
• Manage stock capacities to keep the store aligned with optimum levels.
• Own stockroom health and safety topics and comply with all policies and procedures.
• Identify improvement opportunities and communicate suggestions to drive commercial success.
• Guide and train the team on stockroom operations and manage performance through the Company Performance system (#MyBest), with support from HR and the line manager.
• Collaborate respectfully with all team members to meet or exceed store goals.
• Support other team members when needed and pursue available development opportunities.
• Partner with the in-store trainer to ensure regular training and refreshers on Heart of House, the day in the life of a BOH Specialist, policies, and procedures.

Key relationships

Customers, Inventory Control Team, Merchandising Team, Logistics Team, peers, and supervisors.

Knowledge, skills, and abilities

• Adapt communication style to support internal and external consumers.
• Flexibly accommodate multiple consumer needs.
• Handle difficult situations professionally.
• Use retail and commercial expertise to support store sales.
• Support the team where required.
• Maintain a clean and organized stockroom.
• Stockroom management or people management experience is mandatory.

Required education and experience

• Matric certification.
• Minimum five years of experience in a sports or fashion customer- and commercial-focused retail environment.
• Advanced process knowledge and comprehensive stock management and logistics experience.
• Minimum two years of experience as a BOH Specialist.
• Intermediate numeracy and literacy and advanced verbal communication skills.

Company culture

Adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion as part of its culture and talent processes.