Purpose and overall relevance for the organization
- Manage product life cycles from entry to exit.
- Drive productivity of stock movements related to delivery receiving and transfers.
- Own the implementation of Heart of House and the management and maintenance of stockroom layouts.
- Execute store operations with a focus on product and consumer service in line with the brand image.
- Provide feedback and coaching opportunities to subordinates and the store team.
Key responsibilities
- Work toward store targets using all available resources inside and outside the store.
- Use retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor.
- Role-model stockroom operations and ensure all processes are followed.
- Promote accountability and transparency by ensuring teams follow policies and handle products with integrity.
- Use BI Reports to prioritize top sellers and Black Hole to drive back-of-house productivity and move products quickly to the sales floor.
- Complete deliveries quickly and accurately while adhering to stock protection procedures.
- Record and manage all stock movement into and out of the store through IC processes or Omnichannel.
- Ensure adequate consumables are provided for an effective working environment.
- Maintain inventory accuracy through cycle counts and controlled adjustments.
- Manage stock capacities and keep the store aligned with optimum levels.
- Own stockroom health and safety topics and comply with all relevant policies and procedures.
- Identify improvement opportunities and communicate suggestions to store management.
- Lead, guide, and train the stockroom team and manage performance through the Company Performance system (#MyBest), with HR and line manager support where required.
- Collaborate respectfully with all team members to meet or exceed store goals.
- Support other team members when needed and pursue available development opportunities.
- Partner with the in-store trainer to ensure regular training and refreshers on Heart of House, the day in the life of a BOH Specialist, policies, and procedures.
Key relationships
Customers, Inventory Control Team, Merchandising Team, Logistics Team, peers, and supervisors.
Knowledge, skills, and abilities
- Adapt communication style to serve internal and external consumers.
- Adapt flexibly to the needs of multiple consumers.
- Handle difficult situations professionally.
- Use retail and commercial expertise to drive store sales while prioritizing the consumer and brand.
- Support the team by actively helping where required.
- Maintain a clean and organized stockroom with thorough attention to detail.
- Stockroom management or people management experience is mandatory.
Education and experience
- Matric certification.
- Minimum five years of experience in a sports or fashion customer- and commercial-focused retail environment.
- Advanced process knowledge and comprehensive stock management and logistics experience.
- Minimum two years of experience as a BOH Specialist.
- Intermediate numeracy and literacy and advanced verbal communication skills.
Culture
Adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to create a culture of belonging.