Automation/Flow Designer Specialist
CapgeminiLondon, GB; Coventry, GB; Manchester, GB; Bath, GB; Bristol, GB
Your role
As an Automation / Flow Designer Specialist, you will be responsible for designing, developing, testing, and optimizing automations on the ServiceNow platform. This role is central to building operational processes into efficient, reusable automated workflows. You will focus on using Flow Designer and Integration Hub to build automations for incident enrichment, alert routing, request fulfilment, and automated remediation, directly contributing to the “ZERO touch operations” goal.
In this role you will play a key part in:
- Automation development
- Building reusable workflows
- Core automation build
- Reusable components
- Lifecycle support and documentation
Your profile
Required experience
- Strong, hands-on experience with ServiceNow automation.
- Expertise in ServiceNow Flow Designer, Integration Hub, subflows, custom actions, and classic workflow automation.
- Ability to design and implement operational runbooks, enrichment actions, and onboarding accelerators.
- Experience with ServiceNow scripting, including Business Rules, Script Includes, and server-side scripts.
- Understanding of core ITSM processes, including Incident, Problem, Change, Request, and SLA.
- Experience troubleshooting flow executions, integration failures, trigger logic, and data mapping issues.
- Experience as an L3 OSS Support Engineer or OSS Operations & Service Assurance Lead, with a deep understanding of operational challenges and automation opportunities.
Preferred certifications
- ServiceNow Micro-Certification – Flow Designer
- ServiceNow Micro-Certification – Integration Hub
- ServiceNow Certified Application Developer (CAD)
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)
- ITIL 4 Foundation
What Capgemini offers
- Open access to digital learning platforms
- Active employee networks promoting diversity, equity, and inclusion, including OutFront, CapAbility, and Women@Capgemini
- Disability Confident Employer status and inclusive recruitment support
Need to know
All roles will require a level of security clearance: BPSS, Security Clearance, or Developed Vetting.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering business value through AI, technology, and people. The company has nearly 60 years of heritage, over 420,000 team members in more than 50 countries, and reported 2025 global revenues of €22.5 billion.