Assistant Manager, Middle Office, Investment Management Services M/F

What is the opportunity?

The Investment Management Services team at CACEIS Malaysia provides critical middle- and back-office support to asset managers and institutional clients, ensuring accurate trade processing, position keeping, cash management, corporate actions, and regulatory reporting across multiple asset classes.

The Assistant Team Manager, Middle Office Malaysia, supports the team lead in overseeing day-to-day operations, focusing on team coordination, task management, and operational efficiency. This role contributes to employee development and team performance while serving as a point of contact for operational matters.

The Middle Office team validates, reconciles, and maintains the integrity of trades, positions, cash balances, and valuation data across systems. It operates in a controlled, high-volume environment, detecting and resolving breaks or inconsistencies and collaborating with front office, data providers, accounting, IT, and support functions.

Region: APAC
Working hours: 9:00am–6:00pm Malaysia time

Production and Supervision

• Assist the Team Manager in overseeing daily Middle Office operations.
• Coordinate and monitor team tasks, including shift scheduling, leave management, and capacity planning.
• Support and guide team members through coaching, training, and knowledge sharing.
• Maintain and update standard operating procedures, process workflows, and operational documentation.

Monitoring and Escalation

• Serve as the first point of escalation for operational issues within the team.
• Collaborate with IT, Data Engineering, Risk, business units, and other stakeholders to resolve technical and operational challenges.
• Assist in maintaining monitoring tools, alert systems, and exception-handling workflows.
• Support reporting on team performance, operational metrics, incident trends, and KPIs.

Risk Management

• Identify inefficiencies and recommend solutions to reduce operational risks.
• Ensure compliance with internal policies, regulatory requirements, risk frameworks, and governance standards.
• Assist with audit preparation and maintain control documentation.

Requirements

• Bachelor's degree or equivalent.
• Three to five years of experience.
• Experience handling operational issues, trade validation, and exception management.
• Familiarity with trade lifecycle processes in high-volume, time-sensitive environments.
• Experience investigating, resolving, and escalating trade anomalies and operational issues.
• Hands-on experience with trade and position systems such as CTM, ALERT, Apollo, NXG, or OLIS (CID, CTB).
• English proficiency.

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.