Assistant Manager, Depository Operations Services – PERES Operations M/F

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe.

Working hours: 9:00am-6:00pm / 12:00pm-9:00pm (Malaysia time). Region: Luxembourg.

What will you do?

Production and Supervision

• Oversee and support the organization, review and updating of the team’s day-to-day Transaction Management administration, ensuring accurate and timely execution of agreed processes.
• Adhere to key service level agreements and support coaching to GG10 and GG12.
• Perform quality checks or second-level validation on team output.
• Monitor deadlines and escalate and communicate issues appropriately to stakeholders and clients.
• Ensure escalation protocols are strictly followed in case of operational issues and events.

Monitoring and Escalation

• Act as an escalation point for Transaction Management oversight, complex process execution and control functions.
• Ensure high-quality deliverables, provide backup support and handle escalated issues and queries.
• Monitor individual and team performance, providing regular feedback and coaching.
• Identify and address obstacles that may impede team progress or performance.
• Allocate resources effectively through daily resource planning.

Risk Management

• Maintain effective process controls and documented procedures.
• Mitigate error risks by suggesting appropriate controls and improving procedures.
• Maintain comprehensive records for reference and audit purposes.

Requirements

• Bachelor’s degree and/or master’s degree in accounting, finance or a related field.
• Minimum four years of relevant Transaction Management or Custody operational knowledge and experience.
• Experience in Transaction Management, Custody or Business Administration, preferably with a focus on fund structures.
• Technical proficiency in shareholder service controls and procedures.
• Strong shareholder services and workflow management experience.
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving skills.
• Additional automation skills such as VBA, Python or macros are an advantage.
• English language proficiency.

Telework is unauthorized. This is a management position.

CACEIS is committed to diversity and inclusion, and all job offers are open to persons with disabilities.