Assistant F&B Sales and Reservation Manager - Le Méridien Saigon

Position Summary

Increases revenues for all property food and beverage outlets and lounges by managing and coordinating outlet private events. Assists in the creation of private event sales goals. Develops leads, up-sell events, and book restaurant/lounge private event functions. Works with clients and stakeholders within the parameters of established guidelines.

Communicates client specifications to outlet managers and chefs to promote proper implementation of client specifications. Provides appropriate revenue and sales reports as required. Updates and maintains outlet website information. Follows up with clients after functions and networks re-booking of events for future business.

Manages restaurant, lounge, and event space availability according to established guidelines to promote room-to-space ratios and event profitability. Maintains and demonstrates strong knowledge of food, beverage, and general trends within the hospitality industry. Inspects assigned functions prior to events to verify they adhere to all client specifications.

Contacts appropriate individuals or departments, including Sales, Data Administration, and Accounting, as necessary to resolve guest calls, requests, or problems. Uses sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determines and gives complimentary gifts to guests for their patronage, such as rewards points, show tickets, or gift certificates.

Promotes awareness of brand image internally and externally. Processes requests for redeeming Marriott Rewards points. Processes all reservation requests, changes, and cancellations received by phone, fax, or mail. Enters Marriott Rewards information into appropriate software when taking guest reservations. Answers, records, and processes all guest calls, requests, questions, or concerns.

Performs general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing.

Assists management in training and motivating employees and serves as a role model. Follows all company policies and procedures; ensures uniform and personal appearance are clean and professional; maintains confidentiality of proprietary information; and protects company assets.

Welcomes and acknowledges all guests according to company standards, anticipates and addresses their service needs, and thanks guests with genuine appreciation. Speaks with others using clear and professional language; prepares and reviews written documents accurately and completely; and answers telephones using appropriate etiquette.

Develops and maintains positive working relationships with others, supports the team to reach common goals, and listens and responds appropriately to employee concerns. Monitors the performance of others to ensure adherence to quality expectations and standards.

Reads and visually verifies information in a variety of formats. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Performs other reasonable job duties as requested by supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Equal Opportunity and Brand Information

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. The company fosters an environment where associates' unique backgrounds are valued and celebrated and is committed to non-discrimination on any protected basis.

At Le Méridien, the brand is inspired by the era of glamorous travel and celebrates each culture through a distinctly European spirit. Le Méridien provides authentic, chic, and memorable service along with experiences that inspire guests to savour the good life.