Application Support Engineer

Atos is seeking a highly motivated and experienced Application Support Engineer to join its growing IT team. The role is responsible for providing exceptional technical support for a variety of enterprise applications and requires a good understanding of ITIL principles and best practices, along with strong technical troubleshooting expertise.

Core Responsibilities

• Provide technical support for a variety of enterprise applications.
• Collaborate with developers and other IT teams to troubleshoot and resolve complex application issues, including performance bottlenecks, integration problems, and data integrity issues.
• Monitor application performance and proactively identify and address potential issues.
• Perform root cause analysis of incidents and implement preventative measures to minimize future occurrences.
• Develop and maintain documentation for team processes and procedures.
• Troubleshoot and diagnose application issues using established procedures.
• Participate in projects related to application upgrades, migrations, and implementations.
• Contribute to continuous improvement initiatives within the Application Support team.
• Participate in knowledge-sharing sessions and contribute to the team's overall knowledge base.

Experience, Qualifications and Skills

• Bachelor's degree in computer science, information technology, or a related field is preferred.
• Minimum 5 years of experience in application support or a similar technical role.
• Experience with CRM applications.
• Good understanding of ITIL principles and their application to service management.
• Experience with ITIL processes such as Incident Management, Problem Management, and Service Level Management is a plus.
• Analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Experience with ticketing systems such as ServiceNow or Jira is a plus.
• Proven experience troubleshooting and resolving application issues.
• Experience setting up and using application monitoring tools such as Prometheus Stack, Dynatrace, or Datadog is a plus.
• Experience with scripting languages such as PowerShell or Bash is a plus.
• Strong understanding of networking concepts and protocols, including TCP/IP and DNS, is a plus.
• Experience with Linux or Windows operating system administration.
• Experience with database technologies is preferred.

Atos states that diversity and inclusion are embedded in its DNA and highlights its commitment to a fair work environment.