Choosing Capgemini means choosing a company where you will be empowered to shape your career, supported by a collaborative global community, and able to help leading organizations unlock the value of technology while building a more sustainable and inclusive world.
About the job
We are building an enterprise-grade agentic AI platform for a major telecommunications client, focused on network operations. The platform helps operations teams triage events, run diagnostics, and drive incident and change workflows by reasoning over large volumes of internal network knowledge, including alarms, tickets, vendor documentation, and process data.
The solution is evolving from a single retrieval-augmented assistant toward a multi-agent operations platform with progressively higher levels of autonomy, always under strict human-in-the-loop and data-protection controls. It runs on Google Cloud and aligns to the client's central AI engineering and architecture standards.
We are looking for a senior architect to own the end-to-end agentic architecture and steer a nearshore delivery team.
Your role
- Design a modular multi-agent architecture covering planners, executors, memory, tool interfaces, orchestration, and task handoff logic.
- Define autonomy levels, decision boundaries, and human-in-the-loop controls for operational use cases.
- Architect RAG and long-term memory across multiple enterprise knowledge sources; establish model-selection and LLMOps patterns on GCP and Vertex AI using Gemini.
- Embed guardrails, fallback mechanisms, and GDPR and data-protection compliance into the design.
- Define the evaluation and safety-testing strategy, including task completion, hallucination detection, bias, and release quality gates.
- Steer junior and nearshore developers, review delivery, and uphold architectural standards.
- Interface with client stakeholders and the central AI architecture function on standardization and scale.
Your profile
- 7+ years of experience in AI/ML, including hands-on GenAI and agentic systems.
- Deep, hands-on GCP experience, including Vertex AI and Agent Development Kit (ADK), plus RAG and LLMOps.
- Proven multi-agent and orchestration design experience.
- Strong understanding of guardrails, evaluation, responsible AI, and data-protection practices.
- Ability to lead a distributed delivery team and communicate with senior client stakeholders.
- Telco or network-operations domain experience is a plus.
What you'll love about working here
- Flexible and dynamic work involving teams across global locations.
- Communities with shared interests and identities supporting diversity, equity, and inclusion.
- Access to training programs and platforms including Pluralsight, Harvard, and Coursera.
- Attractive benefits package including meal tickets, medical services, Benefit Online, and an Employee Share Option Plan.
Capgemini is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and offers of employment and promotions are based on performance, competence, and ability.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner delivering business value through AI, technology, and people. The group has nearly 60 years of heritage, 420,000 team members in more than 50 countries, and reported 2024 global revenues of €22.1 billion.