Adv, IT Business Sys Analysis – MBA

Mercedes-Benz USA, LLC

Mercedes-Benz USA, LLC Corporate Headquarters, Atlanta, GA (On-site)

Job Type Full-time

Experience Mid-level (3–5 years)

Posted 1 day 6 hours ago

On-site Mid-level (3–5 years) Level

About Us

Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. We are looking for diverse, top-notch individuals to join the Mercedes-Benz team and uphold these hallmarks.

Job Overview

This role serves as the liaison between functional end users and the IT development team supporting Mercedes-Benz Academy business applications at Mercedes-Benz USA. The Advisor develops business requirements for projects and application enhancements while ensuring stable daily operations. The role works closely with business partners, vendors, and other stakeholders to define, test, train, implement, secure, and support functional solutions in accordance with MBUSA standards.

Responsibilities

Own and manage the application lifecycle for assigned Mercedes-Benz Academy business applications, including product strategy, roadmap development, enhancement prioritization, operational support, and continuous improvement.
Partner with business stakeholders to understand their needs and determine how systems can improve processes, productivity, and user experience.
Analyze existing processes, recommend improvements, and facilitate process-design and visioning sessions.
Define system objectives and features, analyze business requirements, and develop functional design specifications.
Define project requirements, milestones, resources, costs, phases, and deliverables, and participate in implementation.
Apply Agile delivery practices and tools such as Jira and Confluence to manage requirements, prioritize product backlogs, document solutions, and track delivery progress.
Manage project and operational risks, monitor progress, resolve issues, conduct root cause analysis, and recommend corrective actions.
Coordinate solution testing, end-user training, implementation, and post-implementation evaluation.
Maintain accurate system documentation, including workflow diagrams and support procedures.
Ensure applications comply with MBUSA security, compliance, data privacy, and records-retention requirements.
Lead collaboration among business stakeholders, IT teams, development partners, vendors, and support organizations.
Manage vendor and development-partner relationships and coordinate integrations among enterprise applications, third-party platforms, and cloud-based solutions.
Evaluate and implement emerging technologies, including Generative AI, Agentic AI, intelligent automation, and workflow optimization solutions.
Facilitate User Council forums and deliver project, application, and operational health reporting.
Guide delivery teams, set priorities, coach contributors, and drive accountability.
Administer user access management, including provisioning, role assignment, deprovisioning, and access reviews.
Support disaster recovery, business continuity, incident, escalation, and major-incident response processes.
Coordinate release, patch, and change management activities.
Manage ticket queues, work priorities, enhancement demands, IT requests, purchase orders, and application budgets.

Qualifications

Bachelor’s degree from an accredited school, or equivalent work experience, with emphasis in business administration, business management, computer or information sciences, information technology, management information systems, project management, product management, Agile, Scrum, or PMP-related disciplines.

Three to five years of relevant experience in product management, project management, application development, business systems analysis, or a related discipline.
Experience managing enterprise or learning-technology applications, preferably including a Learning Management System or digital learning environment.
Ability to lead cross-functional teams, influence stakeholders, and deliver strategic initiatives in a matrixed organization.
Experience leading digital transformation initiatives.
Strong technical aptitude, analytical skills, communication, facilitation, problem-solving, and strategic-thinking skills.
Working knowledge of Generative AI, Agentic AI, Microsoft Power Automate, Jira, Confluence, and related tools.
Intermediate Java skills are a plus.
Must be able to work flexible hours, holidays, and weekends when required.
No relocation assistance or visa sponsorship is provided.

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of its team and provides equal employment opportunity to all qualified applicants and employees.