Job description
At LCL, moving forward begins with the quality of our welcome. As a Conseiller·ère Accueil et Services, you will be an essential contributor who turns every interaction in the branch into an opportunity for our customers. You will help streamline their banking experience and support their everyday needs.
Main responsibilities:
- Welcome and advise customers in the branch and remotely, embodying LCL's spirit of achievement and commitment to service.
- Analyze immediate needs and respond effectively, or direct customers to the appropriate adviser.
- Actively support customers in adopting LCL solutions, including the mobile application, online banking, and electronic signatures.
- Accurately carry out routine transactions, including transfers, deposits, and payment methods.
- Provide administrative follow-up, including customer-file management, KYC, and appointment scheduling.
Your career at LCL will begin as a Conseiller·ère Accueil et Services. Through your commitment and skills development, you may progress to the role of Conseiller·ère Clientèle Particulier·ère.
Professional development
LCL provides support and training throughout your career, both within LCL and across the Crédit Agricole Group. Each year, more than 3,000 employees move within LCL, representing a rate of more than 18% annually.
Benefits
- Attractive overall compensation package, including fixed and performance-based variable compensation.
- Access to the Group savings plan, profit-sharing and incentive bonuses, and company contributions.
- Additional leave under the banking collective agreement.
- Preferential banking rates and CSE benefits.
- Up to 33 remote-working days per year.
- LCL Pass (Worklife), including childcare assistance, meal vouchers, and teleworking-equipment assistance.
- Health and insurance coverage with enhanced benefits.
- Sustainable mobility package and benefits.
Recruitment process
The process includes an Assessfirst questionnaire, a telephone discussion with an HR recruiter, an interview with a business manager, and a further HR recruiter interview.
LCL is committed to diversity and inclusion, and all positions are open to people with disabilities.
Requirements
- High school / secondary school / A levels / AS levels / IB.
- No banking specialization is required.
- Previous experience in sales or customer relations is required.
- 0–2 years of experience.
Skills
- Customer focus and responsiveness.
- Commercial awareness.
- Team spirit.
- Rigor and organization.
- Digital proficiency and adaptability.