About Atos Group
Atos Group is a global leader in digital transformation with 52,000 employees and annual revenue of approximately €10 billion, operating in 54 countries under two brands: Atos for services and Eviden for products.
The Opportunity
Atos is investing in its future by building a UK-based delivery capability in Birmingham and offering long-term career opportunities within the local community.
The Role
As a 1st Line Service Desk Apprentice, you will provide IT support and services to a critical public sector client with users across the UK. You will complete a nationally recognized qualification while working as a 1st Line Support Desk Agent and serving as the first point of contact for users experiencing technical issues.
Key Responsibilities
- Answer incoming calls, emails, tickets and web chats regarding IT issues.
- Accurately log faults and requests in the Service Management tool.
- Diagnose and resolve basic technical issues, including password resets, account unlocks, software installation, Microsoft Office/365 queries and basic hardware faults.
- Escalate complex issues to second- or third-line support teams.
- Keep users updated on ticket status and maintain high customer satisfaction.
- Dedicate 20% of working hours to apprenticeship studies, workshops and coursework.
Who We Are Looking For
Previous professional IT experience is not required. Atos is looking for candidates with potential, a positive attitude, excellent verbal and written English, an interest in technology, logical problem-solving skills, empathy and a willingness to work as part of a team.
Applicants must have Maths and English GCSE qualifications at Grade 4/C or above, the right to work in England and have lived in England for the last five years.
Location
Birmingham Business Park, onsite.
What We Offer
- Support to achieve a Level 3 Apprenticeship qualification.
- Coaching, team leadership and pastoral care.
- Competitive apprentice salary.
- 25 days of annual leave plus bank holidays.
- Private medical insurance and pension scheme.
- Employee discounts for retail, cinema and travel.
Diversity, Equity & Inclusion
Atos is committed to diversity and inclusion and is a Disability Confident and care leaver-friendly employer. Reasonable adjustments are available during the application and assessment process.